HomeCare 1st Choice in Supporting Independence

New Zealand is now at COVID Alert Level 4.

COVID Alert Level 4 - August 17th 2021

Kia ora Home Healthcare Whānau.

As you are aware, New Zealand is in COVID Alert Level 4 (Auckland for 7 days and the rest of the country for 3 days).

Please be assured, at this point in time, home healthcare visits have not changed. Support Workers will still be visiting to carry out usual duties.

If we are unable to do your visit due to Support Worker availability, we will contact you.

Our Support Workers will wear appropriate PPE and take all appropriate health precautions.

If you do NOT want a visit from your Support Worker, please phone the Home Healthcare office to cancel.

More information will follow in the next day or two.

WE NEED YOUR HELP - It will only take a minute

Visionwest is thrilled to have been nominated for PEOPLE’S CHOICE AWARD in the Westpac NZ Business Awards – and we need your vote!

All you need to do to is:

  • Click on this link - VOTE HERE and press “Vote.” (You can only vote for us once).
  • Share this with your friends and on any social media groups you belong to.

BTW – Visionwest is also entered in three other categories: Community Contribution, Customer Service Delivery and Excellence in Strategy and Planning.

Thanks for your support – don’t forget to vote.

And please share this post!


It’s International Nurses Day and we want to acknowledge and thank the nurses who are a part of the Visionwest Home HealthCare Team.

Your expertise, compassion and resilience make a real difference to the lives of our whānau, especially in these trying times of COVID.

Stay safe and be proud of the care you provide and the difference you make every day. It’s great to have you on the team as we work to Build Hope Together.

Kia kaha, Ngā mihi nui.


New Zealand is now at COVID Alert Level 1. That’s great news but it is still important to be careful. That means:

• Before starting any appointment, your Support Worker will ask you some questions about your health including if you are experiencing ANY type of respiratory illness. This includes mild cold-like symptoms, severe flu-like symptoms and everything in-between. If the answer is “yes,” your Support Worker will contact their Home HealthCare office. Don’t worry, you will not miss out on healthcare support.

• Advice for the use of PPE is explained in the attached one-page document. In most cases washing of hands is enough.

CLICK HERE to read the Ministry of Health COVID Alert Level 1 PPE guidelines.


Recently, some of our clients were visited by two women alleging to be from Visionwest and Access. They said they were there to conduct a survey to ensure Support Workers were doing a good job. They then asked a number of personal questions. The women did not have ID and were not wearing any kind of uniform. They are not from Visionwest or Access.

We have contacted the rest home and are asking if they have CCTV. We have asked the clients to call the police. We are contacting the DHB to let them know and will be putting a message on our website and Facebook pages to advise our Support Workers and clients to be aware that this has happened.

While this occurred in a Waikato rest home and to a client in Rototuna, it is a good time to remind ALL clients and their whānau to be vigilant.

Clients should be reminded:
• Visionwest and Access Support Workers wear uniforms and carry ID’s.
• Neither Visionwest nor Access would ever do face to face surveys like that.
• Clients should never let anyone they don’t know into their homes.
• If in doubt, clients should ask to see their Support Worker’s ID.

Thanks for your help with this, we want to make sure our whānau always feel safe in their homes.

Our Latest News

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    18 Feb | 2021

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  • International Day for Older Persons, October 1, 2020.
    01 Oct | 2020

    October 1st is International Day for Older Persons 2020. The theme this year highlights the role of healthcare workers in contributing to the health of older persons and we want to again pay tribute to our VisionWest Support Workers and the tremendous work they do.